Overnight Valet Attendant - Blossom Hotel Houston

Towne Park•Houston, TX

2d•Onsite

About The Position

The Overnight Valet Attendant, identified in the job description as a Guest Service Associate, provides attentive, friendly, and efficient hospitality services to hotel guests. The role parks and retrieves guest vehicles safely and promptly and assists with luggage, including storage, delivery, and pickup where applicable. The position also helps guests with information, directions, transportation, reservations, and hotel amenities, and follows established procedures for vehicle tickets, keys, claims, and parking revenue. The standard shift is 11:00 p.m. to 7:00 a.m.; the schedule may change based on hotel business volumes and candidate availability. The role pays $15 per hour plus daily cash tips. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
Valid driver’s license for the state where applying, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence and present information effectively in one-on-one and small-group situations.
Ability to add and subtract three-digit numbers and multiply and divide with tens and hundreds, including using American currency.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to perform parallel parking.

Nice To Haves

Ability to operate a manual transmission.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; acknowledge and greet guests within five feet and use guests’ last names during interactions.
Use the salutation of the day, welcome guests, follow proper phone etiquette, and remain in designated areas when not completing tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about hotel outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, or guest amenities as requested and shuttle guests to approved locations.
Explain parking rates and vehicle retrieval procedures to guests upon arrival.
Issue claim checks after receiving vehicle keys and collect claim checks before issuing keys.
Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on key tags after parking.
Calculate and collect revenue for vehicles when needed.