Overnight Hotel Valet Attendant - Renaissance Esmeralda

Towne Park • Indian Wells, CA

4d • Onsite

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services. The role involves safely and promptly parking and retrieving guest vehicles, assisting with luggage and bell services, and helping guests with information and requests. The attendant explains parking rates and vehicle-retrieval procedures, maintains accurate valet and vehicle records, and collects parking revenue when needed. Work is performed primarily outdoors, potentially for the entire shift, and may involve exposure to extreme heat and cold. Travel of up to 5% may be required.

Requirements

• High school diploma or GED.
• Valid driver’s license for the state of application or within a commutable distance, as applicable.
• One month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English; understand simple instructions and correspondence; write simple correspondence; and communicate information in one-on-one and small-group situations.
• Ability to perform basic arithmetic, including calculations with American currency, understand 24-hour and military time, and understand rates based on elapsed time.
• Ability to perform parallel parking.
• Ability to meet the role’s physical requirements, including extended periods of sitting or standing, walking, running, handling objects, reaching, climbing stairs, balancing, stooping, kneeling, crouching, or crawling; required vision includes close, distance, color, peripheral, and depth perception, and adjustment of focus.
• Ability to exert up to 100 pounds of force occasionally, up to 50 pounds frequently, and up to 20 pounds constantly.

Nice To Haves

• Ability to operate a manual transmission is highly desirable.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests promptly and use their last names during interactions.
• Welcome guests using the appropriate salutation and follow Towne Park phone etiquette; remain in designated areas when not completing tasks.
• Park and retrieve vehicles safely and cautiously; assist with bell services and luggage storage, and open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
• Deliver messages, items, and guest amenities as requested, and shuttle guests to approved locations.
• Explain parking rates and retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
• Complete and maintain valet ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record vehicle locations on key tags.
• Calculate and collect vehicle revenue when needed.

Benefits

• Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligible employees may enroll in the company’s 401k retirement savings plan.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED