Overnight Valet Attendant - AC Hotel Portland Downtown

Towne Park•Portland, OR

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role involves parking and retrieving guest vehicles safely and promptly, assisting with guest luggage and bell services as needed, and supporting guests during arrival and departure. The position is part-time and works overnight shifts from 11 p.m. to 7 a.m. Work is primarily outdoors, sometimes for the entire shift, with exposure to extreme heat and cold. Travel of up to 5% may be required. The role follows established practices and procedures, with frequent direction and work verification. The associate has control over resources available to them, and decisions are made within operational instructions and departmental guidelines. Errors in judgment may affect the smooth and efficient operation of the department.

Requirements

High school diploma or GED.
A valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence and effectively present information in one-on-one and small-group situations to guests, clients, and employees.
Ability to add and subtract three-digit numbers; multiply and divide with 10s and 100s; and perform these operations using American currency.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to perform parallel parking.
Ability to talk or hear; sit or stand for extended periods; and potentially run, walk, handle or feel objects, tools, or controls, reach, climb stairs, balance, stoop, kneel, crouch, or crawl.
Vision abilities including close, distance, color, peripheral, and depth perception, and the ability to adjust focus.
Ability to exert up to 100 pounds of force occasionally, up to 50 pounds frequently, and up to 20 pounds constantly.

Nice To Haves

Ability to operate a manual transmission.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; greet guests within five feet and use guests’ last names during interactions.
Welcome guests using the salutation of the day, follow proper phone etiquette, and remain in designated areas when not completing tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to approved locations.
Explain parking rates and vehicle retrieval procedures upon arrival.
Issue claim checks after receiving vehicle keys and collect claim checks before issuing keys.
Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record vehicle locations on key tags after parking.
Calculate and collect revenue for vehicles when needed.