Valet Attendant

Heritage Hotels & Resorts•Albuquerque, NM

23d

About The Position

Heritage Hotels & Resorts is seeking a Valet Attendant to create welcoming first and last impressions for hotel guests. The role provides organized, service-oriented assistance on arrival and departure, including vehicle assistance, luggage handling, and helpful information about hotel amenities and nearby attractions. The attendant safely parks and retrieves vehicles, supports efficient guest flow, maintains the cleanliness of the hotel’s arrival and parking areas, and coordinates with other departments to meet guest needs. The position also requires adherence to safety, security, ADA parking, uniform, grooming, asset-protection, and confidentiality standards.

Requirements

Excellent verbal communication and customer service skills.
Ability to multitask and stay organized in a fast-paced, guest-facing environment.
Strong safety awareness and attention to detail.
Ability to collaborate with multiple departments to support the guest experience.
Must be at least 19 years old.
At least 2 years of driving experience is preferred.
High school diploma or equivalent experience or training required.
Current New Mexico driver’s license and an insurable driving record required.

Nice To Haves

Hospitality or guest service experience preferred.
At least 2 years of driving experience preferred.

Responsibilities

Welcome guests and assist them in and out of vehicles.
Safely park and retrieve guest vehicles according to company safety and security procedures.
Assist guests with luggage during check-in and check-out, handling belongings carefully and professionally.
Recommend hotel outlets, amenities, events, and local attractions.
Maintain knowledge of ADA parking procedures and safety and security protocols.
Coordinate with Front Office, Security, and other departments to support guest needs.
Monitor guest flow and arrival patterns to provide efficient, organized service.
Maintain professional appearance and conduct in accordance with uniform and grooming standards.
Keep the hotel driveway, porte-cochere, and parking area clean and tidy.
Protect company assets and maintain confidentiality of proprietary, client, and guest information.
Perform other duties as assigned in support of the position’s functions at the property.