114302 - Valet Attendant
About The Position
As a Bell/Valet Attendant, you will fulfill guest service needs while on the property, combining valet and bellman duties. You will work in the front of the house and interact frequently with guests, providing attentive service focused on customer satisfaction. Previous customer service experience is a plus. The role has open availability across shifts from 6:00 AM to 11:00 PM, with occasional overnight coverage from 11:00 PM to 7:30 AM. Weekend and holiday availability is required. The position is based at Hotel Valencia Santana Row in San Jose, California. Work takes place primarily in exterior hotel areas, with occasional interior tasks and exposure to varied weather conditions.
Requirements
- Effective communication skills and the ability to interact with guests and team members.
- Ability to work productively in a team environment.
- Ability to manage multiple tasks efficiently.
- Composure and patience under pressure.
- Ability to work with multiple computer programs.
- Valid driver’s license and clean driving record.
- Ability to meet the physical demands of the role, including frequent bending, pushing or pulling bell carts weighing up to 100 pounds, and lifting or carrying guest luggage weighing up to 50 pounds.
Nice To Haves
- Previous experience in hotel operations or customer service is preferred.
Responsibilities
- Welcome guests to the hotel in a friendly and professional manner.
- Handle guest luggage and ensure timely delivery to rooms.
- Assist with dry-cleaning pickup and delivery.
- Provide information about local attractions, room features, and hotel amenities.
- Deliver messages and packages to meetings and guest rooms.
- Attend required meetings and participate in ongoing training.
- Keep work areas clean and organized.
- Maintain courtesy and professionalism with guests and fellow employees.
- Report unsafe conditions to a supervisor immediately.
- Ensure hotel equipment is in proper working condition.
- Assist valet staff as needed and drive guest vehicles while maintaining a clean driving record.
- Perform other duties as assigned by a supervisor.
Benefits
- Medical insurance
- Dental insurance
- Life insurance
- Paid time off
- Paid community service days
- Additional benefits available
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
