Valet Attendant

HEI Hotels and Resorts•Virginia Beach, VA

5d•Onsite

About The Position

Serve guests in a hospitable manner during arrival and departure to create a positive initial and final impression. The role includes greeting guests, assisting with doors, parking and retrieving vehicles, handling luggage, supporting check-in and check-out, and providing information about hotel facilities and local attractions. The attendant also supports transportation needs, maintains guest-service areas, delivers items to guest rooms, communicates between shifts, and assists with emergency procedures. The role requires a professional appearance and manner, strong guest-service and communication skills, and the ability to drive vehicles with manual or automatic transmissions. Physical duties include lifting and carrying luggage weighing up to 75 pounds, standing, walking, running, and performing tasks involving bending, stooping, and kneeling. The position pays $8.00 per hour and is eligible for tips or service charges. It is not eligible for a discretionary performance bonus.

Requirements

High school diploma or equivalent.
Maintain a professional appearance and manner at all times.
Ability to communicate with guests, respond to questions, explain hotel services, and provide directions to nearby attractions, events, and activities.
Ability to deal effectively with internal and external customers, including those requiring patience, tact, and diplomacy.
Ability to read luggage tags and claim checks and write names and numbers on claim checks and rooming lists.
Ability to drive vans, trucks, and automobiles with manual or automatic transmissions, with or without reasonable accommodation.
Excellent driving record, verified by a Motor Vehicle Report.
Ability to load and unload luggage and move packages, boxes, and luggage weighing up to 75 pounds, with sufficient dexterity in both hands and with or without reasonable accommodation.
Ability to stand, walk, or sit and continuously perform essential job functions, with or without reasonable accommodation.
Ability to remain in constant motion and run for vehicles throughout the shift, with or without reasonable accommodation.
Ability to bend, stoop, kneel, walk, and run, with or without reasonable accommodation.

Nice To Haves

Hotel experience preferred.

Responsibilities

Greet arriving and departing guests warmly, open vehicle and hotel doors, and use guests’ names during interactions.
Park and retrieve guest vehicles promptly and courteously; use claim tickets to document vehicle condition, dates, parking choice, vehicle location, and other property-specific details.
Move between the door post and other guest-service areas in response to guest needs.
Read luggage tags and use claim tickets as needed to deliver or store luggage and packages; place items on baggage carts or in secure areas.
Assist with check-in and check-out, handle luggage, escort guests to and from rooms, explain hotel facilities and operating hours, and answer guest questions.
Hail taxis and assist guests with transportation needs.
Provide guest van transportation, including airport pickups and drop-offs, if the property offers the service; complete required vehicle inspections and safety checks.
Keep guest-service areas, the lobby entrance, valet parking area, parking garage, luggage storage areas, entrance doors, and windows clean; keep work areas organized.
Deliver messages and items such as valet/laundry and ironing boards to guest rooms.
Post daily events in appropriate lobby locations and answer questions about local attractions, area events, and hotel activities.
Understand group resumes and identify in-house VIPs and repeat guests; greet them by name and thank them for their patronage.
Maintain communication between shifts using the inter-shift log.
Know emergency procedures, including guest responsibilities and evacuation procedures, and assist during emergencies.