Valet Attendant

French Quarter Inn (Charlestowne Hotels)•Charleston, SC

38d

About The Position

The Valet Attendant provides attentive, friendly, and efficient hospitality services to guests. The role involves welcoming guests, providing information about check-in and property amenities, opening and closing doors, parking and retrieving guest vehicles safely and promptly, and assisting with guest luggage during arrival and departure. The attendant also communicates parking procedures, supports Concierge and Front Office staff with guest requests, and helps maintain the safety, security, and cleanliness of parking areas. The hospitality business operates seven days a week, twenty-four hours a day, and a hospitable service atmosphere must be maintained at all times.

Requirements

Communicate effectively with customers and coworkers.
Read, write, and speak English.
Present information effectively and respond to questions from managers, clients, customers, and the general public.
Work in hot, wet, humid, and loud environments for long periods.
Meet the physical demands of the position, including standing at least eight hours a day, running up to 200 yards 50 or more times a day, and entering and exiting customer vehicles 75 or more times daily.
Lift wheelchairs, strollers, walkers, baggage, gifts, and other items in and out of customer vehicles; lift and carry up to 50 pounds on occasion.
Perform tasks involving grasping, writing, standing, sitting, walking, repetitive motions, hearing, and visual acuity.
Hold a valid driver's license for at least one year before applying and keep it in good standing throughout employment.
Provide a driving record at the time of application; it must be approved for the applicant to be considered.

Responsibilities

Open doors and assist guests and visitors entering and leaving the property.
Monitor and direct personal and commercial vehicle traffic, including guest vehicles, taxis, limousines, and buses, to support legal parking and smooth traffic flow.
Provide directions and information about property amenities, services, operating hours, local areas of interest, and activities.
Monitor the safety, security, and cleanliness of parking areas; report vehicle or safety hazards, unauthorized personnel, and potential security problems to a manager or supervisor.
Maintain the security of vehicles and vehicle keys.
Explain parking procedures to guests and visitors.
Explain room features to guests, such as room keys, minibars, ice and vending areas, in-room safes, and valet laundry services.
Transport guest luggage to and from guest rooms or the designated bell area, and assist with luggage storage and retrieval.
Assist guests and visitors in and out of vehicles, including loading and unloading luggage.
Assist Concierge and Front Office staff with guest requests and services as needed.
Communicate with guests, employees, and departments to ensure guest needs are met.
Follow company safety, security, and other policies and procedures; report accidents, injuries, and unsafe work conditions to a manager.
Maintain a clean and professional uniform and personal appearance, protect confidential company information, and protect company assets.
Welcome and acknowledge guests, anticipate and address their service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Communicate clearly and professionally, answer telephones using appropriate etiquette, and develop and maintain positive working relationships.
Comply with quality assurance expectations and standards.
Stand, sit, or walk for extended periods and move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
Perform other reasonable job duties as requested by supervisors.