FT-Valet Attendant

Caesars Entertainment•Danville, VA

About The Position

The Valet Attendant makes the first and last impression for guests by delivering warm, enthusiastic, efficient, and professional service. Working closely with the Bell and Front Desk teams, the attendant supports seamless guest arrivals and departures and creates memorable experiences from curb to room while safely parking and retrieving guest vehicles. The role also involves maintaining a clean, organized, and safe valet area and following company, departmental, regulatory, security, and service standards.

Requirements

Must be at least 21 years old.
High school diploma or GED.
At least four years of customer service experience; upscale hotel experience is preferred.
Five years of safe vehicle driving experience.
Schedule flexibility for evenings, weekends, holidays, and overtime as needed.
Good verbal and written communication skills.
Strong organizational skills and the ability to identify and prioritize issues as they arise.
Ability to establish and maintain effective working relationships with coworkers.
Ability to read, write, and communicate verbally in English.
Ability to uphold the highest level of integrity and recognize standards required in a regulated business.
Physical requirements include seldom sitting, kneeling, and lifting or carrying 51–100 pounds; occasional bending, reaching, and crouching.
Ability to copy and write numbers, coordinate eye and hand movements, use manual dexterity, and distinguish letters, symbols, and currency.
Ability to work in areas subject to variable temperatures.

Nice To Haves

Casino or hotel experience.

Responsibilities

Greet customers at the Valet Porte-Cochere and assist with transporting luggage between vehicles and guest rooms when needed.
Park and retrieve guests’ passenger vehicles while providing a seamless guest service experience.
Drive guest vehicles safely to designated valet areas; document vehicle damage, record the parking space number, and deliver keys to the cashier desk.
Complete luggage tags and valet tickets accurately, including inspecting vehicles for pre-existing damage.
Return vehicles safely to customers, maintaining a safe speed and awareness of surrounding activity.
Report issues and concerns promptly to the supervisor.
Maintain energy, enthusiasm, and a willingness to serve, consistently demonstrating property and company service standards throughout the shift.
Respond sincerely to guest requests and demonstrate urgency while remaining calm and composed.
Proactively offer assistance and personalized recommendations based on current events and offers.
Meet attendance guidelines and comply with regulatory, departmental, and company policies and procedures, security guidelines, and departmental SOPs.
Maintain a well-groomed appearance and keep the valet area clean, organized, and safe.