114302 - Valet Attendant

Valencia Group•San Jose, CA

28d•Onsite

About The Position

As a Bell/Valet Attendant, you will be responsible for fulfilling all guest service needs while on property, offering a combination of both valet and bellman duties. You will work in the front of the house and interact with guests frequently, providing top-notch service with a strong focus on customer satisfaction. This role requires excellent communication skills and previous customer service experience is a plus.

Requirements

A valid driver’s license and a clean driving record are required.
Effective communication skills with the ability to interact with guests and team members.
Ability to work productively in a team environment.
Multitasking skills, with the ability to manage multiple tasks efficiently.
Composure and patience under pressure.
Ability to work with multiple computer programs.

Nice To Haves

Previous experience in hotel operations or customer service is preferred.

Responsibilities

Welcome guests to the hotel with a friendly and professional attitude.
Handle guest luggage and ensure timely delivery to rooms.
Assist guests with dry-cleaning pickup and delivery.
Provide information on local attractions, room features, and hotel amenities.
Deliver messages and packages to meetings and guest rooms.
Attend required meetings and participate in ongoing training.
Keep work areas clean and organized.
Maintain a high level of courtesy and professionalism with both guests and fellow employees.
Report unsafe conditions to your supervisor immediately.
Ensure hotel equipment is in proper working condition.
Assist valet staff as needed, and maintain a clean driving record to drive guest vehicles.
Perform any other duties as assigned by your supervisor.