Seasonal Valet Attendant - Sarasota Memorial

Towne Park • Sarasota, FL

6d • Onsite

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role includes parking and retrieving guest vehicles safely and promptly, assisting with luggage and bell services, and supporting guests during arrival and departure. The position is seasonal and works an AM, PM, or overnight schedule. The hourly base pay range is $10.98 per hour plus tips; actual compensation depends on job-related skills, experience, education or training, and location.

The associate welcomes and assists guests, answers questions, provides information about facility amenities and local attractions, and performs approved guest shuttles. The role also involves explaining parking procedures and rates, handling claim checks and keys, maintaining accurate vehicle and ticket records, and collecting parking revenue when needed. Work is primarily outdoors, sometimes for the entire shift, and may involve exposure to extreme heat and cold. Travel of up to 5% may be required.

Requirements

• High school diploma or GED.
• Valid driver’s license for the state of application or within a commutable distance from that state, as applicable.
• One month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
• Ability to present information effectively in one-on-one and small-group situations to guests, clients, and employees.
• Ability to add, subtract, multiply, and divide using three-digit numbers and perform these operations with American money.
• Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
• Ability to perform parallel parking.

Nice To Haves

• Ability to operate a manual transmission is highly desirable.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests within five feet and use their last names.
• Use the salutation of the day, welcome guests, follow Towne Park phone etiquette, and remain in designated areas when not completing tasks.
• Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage; open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
• Deliver messages, items, and guest amenities as requested, and shuttle guests to locations approved by the site.
• Explain parking rates and retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before issuing keys.
• Complete and maintain ticket and vehicle information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on key tags after parking.
• Calculate and collect parking revenue when needed.

Benefits

• Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and the company’s 401(k) retirement savings plan. Seasonal and temporary roles are not eligible for these benefits; eligibility also depends on job classification, length of employment, and hours worked.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED