Valet Attendant-(Memorial Sloan Monmounth

Towne Park•Middletown, NJ

8d•Onsite

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services. The role includes parking and retrieving guests’ vehicles safely and promptly, assisting with luggage and bell services as needed, and supporting guests throughout arrival and departure. The position follows established practices and procedures, with specific direction and frequent checks or verification of work. Most work is outdoors for extended periods, potentially for the entire shift, and may involve exposure to extreme heat and cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
Valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic involving three-digit numbers, tens and hundreds, and American currency; understand 24-hour and military time; and understand rates based on elapsed time.
Ability to meet the physical demands of the role, including extended sitting or standing, walking, running, handling objects or controls, reaching, climbing stairs, balancing, stooping, kneeling, crouching, or crawling; required vision includes close, distance, color, peripheral, and depth perception and ability to adjust focus.
Ability to exert up to 100 pounds of force occasionally, up to 50 pounds frequently, and up to 20 pounds constantly to move objects.

Nice To Haves

Ability to operate a manual transmission is highly desirable.
Ability to perform parallel parking.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests within five feet and use guests’ last names.
Use the appropriate salutation, welcome guests, follow Towne Park phone etiquette, and remain in designated areas when not completing tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage; open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to locations approved by the site.
Explain parking rates and vehicle retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record vehicle locations on key tags after parking.
Calculate and collect vehicle revenue when needed.