Seasonal Greeter - Sarasota Memorial

Towne Park • Sarasota, FL

8d

About The Position

The Greeter welcomes guests and patients to the hotel, hospital, or casino and local areas in a friendly, efficient, and courteous manner. The role assists with guest inquiries, directions, and initial questions about the facility or its services. The Greeter maintains a professional demeanor, answers telephone calls, provides information about facility amenities and local attractions, delivers requested messages or items, and responds to emergencies according to established procedures. The role follows specific operational instructions and departmental guidelines, and its work is checked or verified frequently.

Requirements

• High school diploma or GED.
• Must be at least 18 years of age.
• Must pass a criminal background check and drug screen.
• One to three months of related experience and/or training, or an equivalent combination of education and experience.
• Ability to read, speak, and write standard English.
• Ability to read and comprehend simple instructions, short correspondence, and memos, and to write simple correspondence.
• Ability to understand 24-hour and military time systems.
• Ability to perform general typing and/or basic computer tasks.
• Ability to prioritize tasks and remain calm in stressful situations.
• Knowledge of equipment including telephones, codes and alarms, two-way radios, disaster phones, fire panels, and surveillance systems.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, patients, coworkers, and clients; acknowledge and greet guests and patients.
• Answer telephone calls promptly and politely, using the appropriate salutation and client or Towne Park standards.
• Demonstrate willingness and ability to assist others and monitor and respond to emergencies on a priority basis.
• Assist visitors with directions, information, and other inquiries while following proper phone etiquette.
• Provide information about facility outlets, meeting rooms, amenities, and local attractions while maintaining patient and business confidentiality.
• Deliver messages, items, and amenities as requested.
• Immediately report observed accidents and incidents to the Guest Service Coordinator or Account Manager.
• Use only equipment for which trained and operate equipment safely.
• Know and follow hospital disaster codes and response plans, including client standard operating procedures.

Benefits

• Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligible employees may enroll in the company's 401(k) retirement savings plan.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED