Valet Attendant - St. Regis Bal Harbour Resort

Towne Park•Miami Beach, FL

4d•Onsite

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role parks and retrieves guest vehicles promptly and safely, assists with luggage during arrival and departure where applicable, and supports guests with directions, transportation, reservations, facility information, and other requests. The associate explains parking procedures and rates, maintains accurate vehicle and claim-check records, and collects parking revenue when needed. Most work is performed outdoors, sometimes for the entire shift, in conditions that may include extreme heat or cold.

Requirements

High school diploma or GED.
Valid driver's license for the state of application, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to guests, clients, and coworkers.
Ability to perform basic arithmetic with three-digit numbers and to use American currency.
Ability to understand 24-hour and military time systems and rates based on elapsed time.
Ability to perform parallel parking.
Ability to meet the role's physical demands, including extended sitting or standing, walking, running, stair climbing, and lifting or exerting up to 100 pounds occasionally, 50 pounds frequently, or 20 pounds constantly.

Nice To Haves

Ability to operate a manual transmission.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests promptly, use their last names, and welcome them with the appropriate salutation.
Follow proper phone etiquette and remain in designated areas when not performing other tasks.
Park and retrieve vehicles slowly and cautiously.
Assist guests with bell services, luggage storage, and luggage delivery or pickup where applicable; open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to approved locations.
Explain parking rates and vehicle retrieval procedures to guests.
Receive vehicle keys before issuing claim checks, and collect claim checks before returning keys.
Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on each key tag after parking.
Calculate and collect parking revenue when needed.