Valet Attendant

Colonial Parking Inc•Bethesda, MD

12d•Onsite

About The Position

The Valet Attendant delivers Colonial Parking’s service standards during each customer interaction by safely and promptly parking and retrieving customer vehicles, assisting passengers as they enter and exit vehicles, and supporting orderly and safe traffic movement in valet areas. The role is assigned to a parking location in the Washington, DC Metro Area and reports to the Operations Manager. The position involves customer service, vehicle handling, traffic and pedestrian safety, recordkeeping, incident reporting, and maintaining a neat valet stand and driveway. Attendants may also perform minor cleaning or maintenance tasks and, when expressly authorized by a direct supervisor, substitute for cashiers as needed. The job may be full-time or part-time depending on the assignment.

Requirements

High school diploma.
One year of related experience.
Ability to read and understand verbal instructions and written correspondence.
Ability to communicate effectively, both verbally and in writing.
Ability to resolve customer concerns professionally and courteously.
Possess and maintain a valid driver’s license.
Ability to safely operate vehicles with manual or automatic transmissions.
Ability to maintain a professional and friendly demeanor with employees and parking customers.

Nice To Haves

Background in the service industry.
Knowledge of major streets, local landmarks, and highway entrances in the surrounding area.

Responsibilities

Verify that necessary supplies are available at the start of each shift.
Park and retrieve customer vehicles safely, carefully, and in a timely manner.
Assist customers and passengers entering and exiting vehicles, including with luggage and personal items.
Control vehicle flow in the valet driveway while maintaining a safe environment for pedestrians.
Place numbered tickets on vehicles and issue corresponding claim tickets to hotel guests and visitors.
Complete end-of-shift documentation and transfer keys and related parking tickets to employees on the next shift.
Maintain accurate operational and vehicle records.
Provide customer service in accordance with company standards, including maintaining the required uniform appearance, greeting customers, answering questions, addressing concerns, and thanking customers upon exit.
Keep the valet stand and driveway neat and orderly, free of trash and debris, with clean windows and no unapproved posters or decorative items.
Report to work on time and communicate professionally and pleasantly with customers and coworkers.
Promptly notify management of incidents or circumstances requiring attention.
Complete Customer Damage Reports with customers when needed and relay claims information to the Claims Department with assistance from the Shift Manager.
Review, understand, and acknowledge company policies and procedures relating to assigned duties when requested.
Perform minor cleaning or maintenance tasks when directed by local management and in accordance with company maintenance checklists.
Substitute for cashiers when operationally necessary, if expressly authorized by the direct supervisor.
Perform other duties as assigned by the Operations Manager.