114302 - Valet Attendant

Hotel Valencia Corp•San Antonio, TX

38d•Onsite

About The Position

Providing warm and sincere customer service and ensuring guest satisfaction is met, delivering the best guest experience. Primarily assisting with parking and/or retrieving guest vehicles, providing directions, luggage assistance, and information about the hotel and San Antonio area. Shift requirements: Looking for flexibility with morning or evening shifts.

Requirements

Hotel Operations or Customer Service experience preferred
Communicate effectively with others
Works productively with a team
Effective multitasking skills
Composure and patience under pressure
High school or equivalent education required.
Prefer hotel experience and background.
TABC Certification
Valid Driver’s License

Responsibilities

Contribute positively to the team within the department
Prepare for all guest requests
Participate in on-going training
Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
Maintain regular attendance in compliance with Valencia Hotel Group (and its affiliates) standards as required by scheduling which will vary dependent upon the hotel’s needs
Being able to check arriving guests into the Oobeo valet application
Complete other duties as assigned by Supervisor
Greeting and engaging with guests whenever possible to ensure quality of service is upheld and recover their confidence in the hotel.
Resolve any guest and/or associate issues incurred during the shift in a professional and thorough manner, communicating effectively as appropriate.
Unload baggage from vehicles and or taxis
Open entrance doors for all guests
Answer questions and offer information and assistance
Ensure charges and posting are processed to secure revenue prior to a guest’s departure
Keep work areas clean and organized
Be extremely courteous to all customers and fellow employees
Report unsafe conditions to your supervisor immediately
Maintain hotel equipment in proper working conditions
Return customer vehicles upon request in a timely fashion
Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor and willingness to help
Observe safety precautions always
Escort incoming hotel guests to rooms and or partial escorts.
Assist with transportation and handling of luggage.
Offer information pertaining to available services and facilities of hotel, points of interest, directions, and dining options.
Explain hotel amenities and features of rooms, such as radio operations, television, climate control, and how to place telephone calls.
Inspect the guest’s rooms to ensure furnishings are in order and supplies are adequate upon guest escort.
Deliver packages, luggage, and other guest belongings.
Serve as alternate or additional valet, bellman, or doorman when required.
Complete errands as requested by Valencia Services and other Hotel Valencia departments.
To stay later than the scheduled shift if needed to assist parking cars and accommodating the guests