Valet Attendant-(Northwell Health Center)

Towne Park•Lake Success, NY

19d

About The Position

The Valet Attendant, described in the posting as a Guest Service Associate, provides attentive, friendly, and efficient hospitality services to guests. The role parks and retrieves guest vehicles safely and promptly and assists with luggage and bell services, including luggage delivery and pickup where applicable. The attendant also helps guests with directions, transportation, reservations, facility information, messages, and requested amenities. The position follows established practices and procedures, with work checked or verified frequently.

Requirements

High school diploma or GED.
Valid driver’s license for the state of application or within a commutable distance of that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English, comprehend simple instructions and short correspondence, write simple correspondence, and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic with three-digit numbers and with American currency; understand 24-hour and military time systems and rates based on elapsed time.
Ability to perform parallel parking.
Ability to meet the physical requirements, including sitting or standing for extended periods, and lifting or exerting force as described in the posting.

Nice To Haves

Ability to operate a manual transmission is highly desirable.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; acknowledge and greet guests within five feet and use guests’ last names during interactions.
Use the salutation of the day, welcome guests, follow Towne Park phone etiquette, and remain in designated areas when not completing other tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions; deliver messages, items, or guest amenities as requested; shuttle guests to approved locations.
Explain parking rates and vehicle retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before issuing keys.
Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on key tags after parking.
Calculate and collect revenue for vehicles when needed.