Valet Attendant-(Northwell Health Center)

Towne Park•Lake Success, NY

20d

About The Position

The Valet Attendant, identified in the job description as a Guest Service Associate, provides attentive, friendly, and efficient hospitality services to guests. The role parks and retrieves guest vehicles promptly and safely and, where applicable, assists with luggage delivery, pickup, and storage during guest arrival and departure. The attendant also helps guests with directions, transportation, reservations, facility information, messages, and requested amenities. The position follows established practices and procedures, with work checked or verified frequently.

Requirements

High school diploma or GED.
Valid driver’s license for the state where applying, or within a commutable distance of that state, as applicable.
At least one month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; understand simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic with three-digit numbers and calculate using American money; understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to perform parallel parking.
Ability to meet the described physical requirements, including lifting and moving objects with exertion up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly.

Nice To Haves

Ability to operate a manual transmission is highly desirable.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; acknowledge and greet guests promptly and use guests’ last names during interactions.
Welcome guests using the salutation of the day, follow Towne Park phone etiquette, and remain in designated areas when not completing tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; and open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions; deliver requested messages, items, and amenities; and shuttle guests to approved locations.
Explain parking rates and vehicle retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Accurately complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on key tags after parking.
Calculate and collect vehicle revenue when needed.