Valet Attendant (Part-Time)

Four Seasons Hotels and Resorts•Minneapolis, MN

1d•Onsite

About The Position

Four Seasons Hotel Minneapolis is seeking a part-time Valet Attendant. The role creates a welcoming arrival for hotel, restaurant, and banquet guests by greeting them, safely parking their vehicles, and assisting with departures by retrieving vehicles promptly. The attendant also supports Door Attendants and maintains a smooth flow of traffic at the hotel entrance. The position includes assisting guests with luggage, explaining parking procedures, arranging transportation, providing local information, and driving guests to destinations within a three-mile radius as part of the hotel’s House Car program. The attendant maintains accurate valet and vehicle records and delivers professional, hospitable service while working harmoniously with colleagues and management. The role requires previous valet experience, a valid driver’s license and clean driving record, and the ability to drive a range of vehicles, including manual-transmission vehicles. Attendants must be at least 18, pass a criminal background check, work outdoors for most of the shift, remain mobile and standing throughout the shift, and handle the stated luggage and cart weights. Availability must be flexible according to business volume.

Requirements

Previous valet experience is required.
Valid driver’s license and clean driving record.
Ability to drive all types of vehicles, including manual-transmission vehicles.
At least 18 years of age and able to pass a criminal background check.
Ability to work outside for the majority of the shift and remain mobile and standing for 100% of the shift.
Ability to push and pull luggage carts weighing up to 200 pounds.
Ability to lift or carry luggage or boxes weighing up to 100 pounds.
Flexible availability to work according to business volume.
Passion for hospitality and desire to provide excellent service.
Valid U.S. work authorization.

Responsibilities

Greet arriving guests, open car doors, and welcome them to the hotel.
Retrieve valet vehicles promptly for departing guests and assist with luggage and car doors.
Issue valet parking tickets and explain parking rates and vehicle retrieval procedures.
Unload guest luggage and direct hotel guests to the Front Desk for check-in.
Offer to transport luggage to guest rooms or escort guests to their rooms.
Open and hold hotel entrance doors for arriving and departing guests and local patrons.
Direct guest vehicles, taxis, and valet parkers to keep traffic flowing smoothly on the drive.
Provide directions, recommendations, and information about the city and its attractions.
Arrange taxis for guests as needed.
Handle guest interactions professionally and hospitably, accommodating special requests whenever possible.
Resolve guest complaints and answer inquiries about hotel services, the local area, and in-house events.
Drive guests to destinations within a three-mile radius through the Four Seasons Minneapolis House Car program.
Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients.
Complete and maintain valet ticket and vehicle information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts.
Record vehicle locations on key tags after parking and calculate and collect vehicle revenue when needed.
Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
Work harmoniously and professionally with co-workers, supervisors, and management.