Valet Attendant - Rock Row Health Campus

Towne Park • Westbrook, ME

19h

About The Position

The Valet Attendant, described in the posting as a Guest Service Associate, provides attentive, friendly, and efficient hospitality services to guests. The role parks and retrieves guest vehicles safely and promptly, assists with luggage and bell services where applicable, and supports guests with directions, transportation, reservations, facility information, messages, and requested amenities. The attendant explains parking rates and retrieval procedures, manages claim checks and vehicle keys, records required vehicle and ticket information, and collects parking revenue when needed.

The position follows established procedures and specific operational directions, with work frequently checked or verified. Most work is performed outdoors, potentially for the entire shift, with exposure to extreme heat and cold. Travel of up to 5% may be required. The scheduled hours are Monday through Friday, 7 a.m. to 3 p.m. Compensation is $15 per hour plus tips.

Requirements

• High school diploma or GED.
• Valid driver's license for the state where applying, or within a commutable distance from that state, as applicable.
• One month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English and understand simple instructions, short correspondence, and memos.
• Ability to write simple correspondence and present information effectively in one-on-one and small-group situations.
• Ability to add, subtract, multiply, and divide numbers and perform these operations using American currency.
• Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
• Ability to perform parallel parking.
• Ability to meet the listed physical demands, including extended periods of sitting or standing, walking and other movement, and lifting or exerting force as described in the posting.

Nice To Haves

• Ability to operate a manual transmission is highly desirable.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; acknowledge and greet guests and use guest last names during interactions.
• Use the salutation of the day, welcome guests, follow Towne Park phone etiquette, and remain in designated areas when not completing other tasks.
• Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions; deliver messages, items, or guest amenities; and shuttle guests to approved locations.
• Explain parking rates and retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before issuing keys.
• Complete and maintain ticket and vehicle information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record vehicle location on key tags after parking.
• Calculate and collect vehicle revenue when needed.

Benefits

• Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligible employees may enroll in the company's 401(k) retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED