Valet Attendant - Little Rock, AR

Parking Management•Little Rock, AR

10d•Onsite

About The Position

The Valet Attendant provides courteous, efficient, and safe valet services while protecting the security of guest vehicles. The role welcomes guests, assists with vehicle drop-off and retrieval, manages traffic flow, responds professionally to guest inquiries, and helps create a polished and memorable hospitality experience. Attendants are expected to follow company policies, handle keys appropriately, operate vehicles carefully, and support smooth parking operations. The position involves working indoors and outdoors, including in on-site parking facilities and corporate settings. Team members collaborate with colleagues, vendors, and clients, and may use computers, phones, and work applications. The environment may be noisy and include moving vehicles and exposure to varying weather. A professional appearance, adherence to uniform and grooming standards, and flexibility to work nights, weekends, and holidays are required. Employees may need to use a personal cell phone for work-related communications and applications; reimbursement follows company policy. The role is non-exempt and eligible for overtime pay under applicable law. Compensation is hourly plus tips; the posting states valets can average $13.00–$20.00+ per hour after tips and base pay combined, with rates varying by market and tips depending on service performance and customer interactions. Employment is at will, and a 120-day introductory period applies.

Requirements

High school diploma or GED.
A customer-service-oriented attitude and helpful demeanor are mandatory.
Valid driver's license and reliable transportation.
Maintain an acceptable motor vehicle record, with no more than three moving violations within a three-year period.
Pass and maintain a clean background check.
Ability to stand, walk, and lift up to 50 pounds for extended periods.
Flexibility to work nights, weekends, and holidays.
Maintain a professional appearance and comply with uniform and grooming standards.
Follow company policies and procedures, adapt to changing work environments, and manage competing demands.
Follow safety procedures, report unsafe conditions, and properly use and maintain equipment.

Nice To Haves

Customer service experience is preferred.

Responsibilities

Inspect vehicles for damage and document parking locations on claim tickets.
Safely and efficiently park and retrieve guest vehicles, following proper key-handling procedures.
Follow safety protocols to protect personal and vehicle security.
Greet guests, assist with vehicle drop-off and retrieval, manage traffic flow, and respond to guest inquiries professionally.
Follow attendance and timekeeping policies, clock in and out for shifts and breaks, and accurately report tips.
Keep valet areas clean, organized, and presentable.
Handle challenging situations professionally, resolve problems promptly, and provide high-quality service.
Support colleagues and contribute to a positive team environment.
Arrive on time in full uniform and properly groomed, maintain regular attendance, and uphold company standards.
Attend required staff meetings and complete assigned training modules on time.
Perform other tasks as needed to support operational goals and changing business needs.