Valet Attendant - The Forshay Minneapolis, MN

Towne Park•Minneapolis, MN

5d•$16 - $19

About The Position

The Valet Attendant, described in the posting as a Guest Service Associate, provides attentive, friendly, and efficient hospitality services. The role parks and retrieves guest vehicles safely and promptly and assists with luggage services, including delivery, pickup, and storage where applicable. The position also helps guests with questions, directions, transportation, reservations, facility information, and requested messages or amenities. The attendant explains parking rates and vehicle retrieval procedures, manages claim checks and keys, records vehicle and ticket information, documents vehicle locations and damage surveys, and collects parking revenue when needed. The position follows established procedures and specific operational directions, with work checked or verified frequently. The schedule may include all shifts. Work is primarily outdoors, sometimes for the full shift, and may involve extreme heat or cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
Valid driver’s license for the state of application or within a commutable distance of that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English, comprehend simple instructions and short correspondence, and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations with guests, clients, and coworkers.
Ability to perform basic arithmetic with three-digit numbers, including calculations using American currency, and understand rates based on elapsed time.
Ability to understand 24-hour and military time systems.
Ability to perform parallel parking.

Nice To Haves

Ability to operate a manual transmission is highly desirable.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests promptly and use their last names during interactions.
Use the salutation of the day, welcome guests, follow proper phone etiquette, and remain in designated areas when not performing other tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to locations approved by the property.
Explain parking rates and retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Complete and maintain ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on key tags after parking.
Calculate and collect revenue for vehicles when needed.