Valet Attendant

HEI Hotels & Resorts•Virginia Beach, VA

About The Position

Serve guests hospitably during arrival and departure to create a positive guest experience and first and final impressions. The role includes welcoming guests, parking and retrieving vehicles, assisting with luggage and transportation, providing information about hotel facilities and local attractions, and maintaining guest service areas. The attendant may also transport guests when the property provides that service, deliver items to guest rooms, support hotel events and VIP guests, communicate across shifts, and assist during emergencies.

Requirements

High school diploma or equivalent.
Ability to maintain a professional appearance and manner.
Ability to communicate with guests, answer questions, provide information about hotel services, and give directions to nearby attractions and activities.
Ability to work effectively with internal and external customers, using patience, tact, and diplomacy as needed.
Ability to read luggage tags and claim checks and write names and numbers on claim checks and rooming lists.
Ability to drive vans, trucks, and automobiles with manual or automatic transmissions, with or without reasonable accommodations.
Excellent driving record, verified by a Motor Vehicle Report.
Ability to lift, carry, load, and unload packages, boxes, and luggage up to 75 pounds, with or without reasonable accommodations.
Ability to stand, walk, sit, and continuously perform essential job functions, with or without reasonable accommodations.
Ability to remain in constant motion and run for vehicles throughout the shift, with or without reasonable accommodations.
Ability to bend, stoop, kneel, walk, and run, with or without reasonable accommodations.

Nice To Haves

Hotel experience.

Responsibilities

Greet arriving and departing guests warmly, open vehicle and hotel doors, and use guests’ names during interactions.
Park and retrieve guest vehicles promptly and courteously; use claim tickets to document vehicle condition, dates, parking options, vehicle location, and other property-specific information.
Move between the door post and other guest service areas in response to customer needs.
Read luggage tags and use claim tickets as needed to organize luggage and package delivery or storage; place items on baggage carts or in secure areas and move luggage from vehicles.
Perform check-in and check-out calls, handle luggage, escort guests to and from rooms, explain hotel facilities and operating hours, and answer guest questions.
Hail taxis and help guests arrange transportation.
Provide airport or other guest pick-ups and drop-offs when the property offers the service, and complete vehicle inspections and safety checks according to hotel guidelines.
Maintain cleanliness of guest service areas, including the lobby entrance, valet area, parking garage, luggage storage areas, entrance doors, and windows.
Keep work areas organized and clean.
Deliver messages and items such as valet/laundry and ironing boards to guest rooms.
Post daily events in designated lobby locations.
Answer questions about local attractions, events, and hotel activities.
Understand group resumes and identify in-house VIPs and repeat guests; greet them by name and thank them for their patronage.
Maintain communication between shifts using the inter-shift log.
Know emergency and evacuation procedures and assist during emergencies.