Seasonal Valet Attendant - Gaylord Palms Resort
About The Position
The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role parks and retrieves guest vehicles promptly and safely and may assist with luggage delivery, pickup, and storage during guest arrivals and departures. The attendant also helps guests with directions, transportation, reservations, facility information, messages, and requested amenities. The position follows established procedures and operates under specific directions, with work frequently checked or verified. This is a seasonal position at Gaylord Palms Resort. The schedule may include AM, PM, and overnight shifts. The majority of work takes place outdoors for extended periods, potentially for the entire shift, in conditions that may include extreme heat and cold. Travel of up to 5% may be required.
Requirements
- High school diploma or GED.
- Valid driver’s license for the state of employment, or within a commutable distance from that state, as applicable.
- One month of related experience and/or training, or an equivalent combination of education and experience.
- Knowledge of principles and processes for providing customer and personal services.
- Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
- Ability to perform basic arithmetic involving three-digit numbers and American currency, understand 24-hour and military time, and understand rates applicable to time passed.
- Ability to perform parallel parking.
Nice To Haves
- Ability to operate a manual transmission.
Responsibilities
- Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; acknowledge and greet guests promptly and use their last names during interactions.
- Welcome guests using the appropriate salutation, follow Towne Park phone etiquette, and remain in designated areas when not completing other tasks.
- Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; and open vehicle and hotel doors for guests.
- Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
- Deliver messages, items, or guest amenities as requested and shuttle guests to approved locations.
- Explain parking rates and vehicle retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
- Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on each key tag after parking.
- Calculate and collect revenue for vehicles when needed.
Benefits
- Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
- Eligible employees may enroll in the company’s 401(k) retirement savings plan.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
