Seasonal Resort Valet Attendant - Gaylord Texan Resort
About The Position
The Resort Valet Attendant, identified in the posting as a Guest Service Associate, provides attentive, friendly, and efficient hospitality services. The role parks and retrieves guest vehicles safely and promptly and assists with luggage, including delivery and pickup when applicable. The attendant also helps guests with directions, transportation, reservations, inquiries, facility information, and requested messages or amenities. The position explains parking rates and retrieval procedures, manages vehicle keys and claim checks, and records required vehicle and ticket information. Work follows established practices and procedures, with duties performed under specific directions and checked frequently. The majority of the work is outdoors, potentially for the full shift, in extreme heat or cold. Travel of up to 5% may be required.
Requirements
- High school diploma or GED.
- Valid driver’s license for the state of application, or within a commutable distance of that state, as applicable.
- One month of related experience and/or training, or an equivalent combination of education and experience.
- Knowledge of principles and processes for providing customer and personal services.
- Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
- Ability to present information effectively in one-on-one and small-group situations to guests, clients, and coworkers.
- Ability to perform basic arithmetic with three-digit numbers and with units of American money, and to understand rates based on elapsed time.
- Ability to understand 24-hour and military time systems.
- Ability to perform parallel parking.
- Ability to meet the role’s physical demands, including extended sitting or standing, walking and other listed movements, and lifting or exerting force up to the stated limits.
Nice To Haves
- Ability to operate a manual transmission.
Responsibilities
- Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; acknowledge and greet guests, use guest last names, and welcome them using the salutation of the day.
- Use proper Towne Park phone etiquette and remain in designated areas when not completing other tasks.
- Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
- Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
- Deliver messages, items, and guest amenities as requested, and shuttle guests to locations approved by the property.
- Explain parking rates and vehicle retrieval procedures to guests upon arrival.
- Issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
- Complete and maintain ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on key tags after parking.
- Calculate and collect revenue for vehicles when needed.
Benefits
- Employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits, subject to eligibility and plan terms.
- Employees may enroll in the company’s 401k retirement savings plan, subject to eligibility and plan terms.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
