Seasonal Case Runner Attendant - Gaylord Texan Resort

Towne Park•Grapevine, TX

6d•Onsite

About The Position

The Case Runner promptly delivers guest amenities, including cribs, rollaway beds, pillows, toothpaste, mouthwash, and other requested items to guest rooms. The role also supports restocking, assists the Bell Captain with desk operations, and occasionally helps with luggage. The Case Runner maintains a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; acknowledges guests and completes deliveries courteously and promptly; and communicates clearly with supervisors and team members using proper Towne Park phone etiquette. The position includes maintaining guest-services areas and ensuring equipment such as cribs and rollaway beds is safe and in working condition. When handling luggage, the Case Runner follows tagging and handling procedures to ensure the safe transport of guests’ belongings. All tasks must be completed promptly as instructed by the Account Manager. The position pays $14 per hour. Standard shifts may run 7:00 a.m.–3:00 p.m., 3:00 p.m.–11:00 p.m., or 11:00 p.m.–7:00 a.m.; mid-shifts may run 9:00 a.m.–5:00 p.m., 11:00 a.m.–7:00 p.m., or 1:00 p.m.–9:00 p.m. Shift times may change based on resort business volume and candidate availability, and will be discussed during on-site interviews. Hourly associates may qualify for a $750 bonus payout after the season if they meet all qualifications. Seasonal and temporary roles are not eligible for the listed benefits.

Requirements

High school diploma or GED.
Complete the Wheelchair Safety Training course provided by Towne Park.
One to three months of related experience and/or training.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English.
Ability to read and comprehend simple instructions, short correspondence, and memos, and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to guests, clients, and employees.
Ability to add and subtract three-digit numbers and multiply and divide with 10s and 100s, including using American currency.
Ability to understand 24-hour and military time systems.
Ability to understand rates applicable to time passed.

Responsibilities

Promptly deliver requested guest amenities and other items to guest rooms in an attentive, timely, and courteous manner.
Restock supplies in designated areas.
Assist the Bell Captain with desk operations and support the efficiency of the bell team.
Provide occasional luggage assistance and follow luggage tagging and handling procedures.
Maintain equipment, including cribs and rollaway beds, in safe and working condition.
Monitor and maintain the cleanliness and order of the guest-services area.
Deliver messages, items, and guest amenities as requested.
Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients.
Acknowledge guests during interactions and communicate clearly with supervisors and team members.
Complete tasks promptly as instructed by the Account Manager.