Seasonal Traffic Controller - Gaylord Palms Resort

Towne Park•Kissimmee, FL

4d•Onsite

About The Position

The Traffic Controller directs vehicular traffic in designated areas while providing attentive, friendly hospitality services. As directed, the role may include issuing valet parking tickets, following mystery-shop standards, upholding site parking policies and procedures, and parking and retrieving guest vehicles safely and promptly. The position may also assist guests with luggage during arrival and departure where applicable. The role assists guests with directions, inquiries, and information about the surrounding area and attractions; maintains a professional and friendly demeanor; and protects guest confidentiality in accordance with HIPAA requirements. The employee obtains information about daily events and rates, maintains claim checks and guest folio archives, and collects operational data where applicable. The work is routine, follows established procedures and specific directions, and is frequently checked or verified. Travel of up to 5% may be required.

Requirements

High school diploma or GED; alternatively, equivalent education and experience may be considered if the candidate does not have a high school diploma or GED.
Must be at least 18 years of age.
One to three months of related experience and/or training, or an equivalent combination of education and experience if no high school diploma or GED.
Knowledge of traffic and valet procedures.
Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to guests, clients, and coworkers.
Ability to perform basic arithmetic with three-digit numbers and to use American money, weight, volume, and distance measurements.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
Must be able to drive a manual transmission and perform parallel parking.
Ability to meet the stated physical requirements, including extended periods of sitting or standing and lifting or moving objects as described.

Nice To Haves

Customer service experience preferred.
Register or computer experience preferred.

Responsibilities

Direct vehicular traffic while providing attentive, friendly service to guests.
Assist marketing with efforts targeted to existing clients.
Maintain a pleasant, friendly, and professional demeanor with guests, location staff, and coworkers; acknowledge and greet guests promptly.
Use guests’ last names when appropriate, use the salutation of the day, welcome guests, and follow proper phone etiquette.
Assist guests with directions and inquiries and provide information about the surrounding area and attractions.
Protect guest confidentiality in accordance with HIPAA requirements.
Collect data in accordance with parking operations where applicable.
Obtain information about daily events and rates to be charged.
Maintain claim checks and guest folio archives.
Run to park and retrieve vehicles when required, and drive slowly and cautiously.
Issue valet parking tickets, follow mystery-shop standards, uphold site parking policies and procedures, and assist with guest luggage when required and applicable.
Perform other duties as assigned.