Seasonal Bell Attendant - Gaylord Texan Resort

Towne Park • Grapevine, TX

6d • Onsite

About The Position

The Bell Attendant provides attentive, friendly, and efficient hospitality services to hotel guests. The role assists with guest luggage, including pickup and delivery during arrivals and departures, and maintains a pleasant, professional demeanor with guests, coworkers, and clients. The Bell Attendant welcomes guests, uses their last names, follows the salutation of the day, and practices proper phone etiquette. When not performing tasks, the attendant posts in designated areas and conducts thorough room presentations, assisting with room changes as needed.

The position requires in-depth knowledge of hotel rooms, meeting facilities, public areas, amenities, and nearby attractions. Duties include opening vehicle and hotel doors, providing directions and assistance with taxis, reservations, and other inquiries, and arranging off-site transportation using only approved taxi or transport services. The attendant tags and stores luggage properly, ensures guests and luggage are transported safely, keeps the guest services area clean and orderly, delivers messages and requested items or amenities, and completes tasks promptly as instructed by the Account Manager.

The hourly base pay is $7.25 plus daily cash tips; estimated total earnings are $15–$22 per hour including tips. Eligible hourly associates may receive a $750 bonus payout after the season if they meet all qualifications. Seasonal and temporary roles are not eligible for the listed benefits. Standard shifts may range from 7:00 a.m.–3:00 p.m., 3:00 p.m.–11:00 p.m., or 11:00 p.m.–7:00 a.m.; mid-shifts may range from 9:00 a.m.–5:00 p.m., 11:00 a.m.–7:00 p.m., or 1:00 p.m.–9:00 p.m. Schedules may change based on resort business volumes and candidate availability.

Requirements

• High school diploma or general education degree (GED).
• Complete the Wheelchair Safety Training course provided by Towne Park.
• One to three months of related experience and/or training.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small-group situations to guests, clients, and other employees.
• Ability to add and subtract three-digit numbers, multiply and divide with tens and hundreds, and perform these operations using American money.
• Ability to understand 24-hour and military time systems.
• Ability to understand rates applicable to time passed.

Responsibilities

• Acknowledge and greet guests within five feet in a professional and friendly manner, use guest last names, and welcome guests using the salutation of the day.
• Follow proper Towne Park phone etiquette and post in designated areas when not completing tasks.
• Conduct thorough room presentations and assist guests with room changes when needed.
• Maintain in-depth knowledge of hotel rooms, meeting facilities, public areas, amenities, and local attractions.
• Open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries.
• Arrange guest transportation to off-site locations using only approved taxi or transport services.
• Tag and store individual bags correctly in the bell storage area.
• Ensure guests and luggage are safely transported to and from assigned destinations.
• Monitor and maintain cleanliness and order in the guest services area.
• Deliver messages, items, and guest amenities as requested.
• Complete assigned tasks promptly as instructed by the Account Manager.
• Provide attentive, friendly, and efficient hospitality service while maintaining a pleasant and professional demeanor with guests, coworkers, and clients.

Benefits

• Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits, subject to eligibility requirements and plan terms.
• Eligible employees may enroll in the company’s 401k retirement savings plan.
• Eligible hourly associates may receive a $750 bonus payout after the season if they meet all qualifications.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED