Seasonal Case Runner Attendant - Gaylord Texan Resort

Towne Park • Grapevine, TX

8d

About The Position

The Case Runner promptly delivers guest amenities—including cribs, rollaway beds, pillows, toothpaste, mouthwash, and other requested items—to guest rooms in an attentive, efficient, timely, and courteous manner. The role also involves restocking supplies, assisting the Bell Captain with desk operations, delivering messages and requested items, and occasionally helping with luggage.

The Case Runner maintains a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; acknowledges guests; uses proper phone etiquette; and communicates clearly with supervisors and team members. The position supports bell-team efficiency, keeps guest-services areas clean and orderly, maintains equipment such as cribs and rollaway beds in safe working condition, and follows required tagging and handling procedures when transporting guest belongings. Tasks are completed promptly as instructed by the Account Manager.

The role requires a high school diploma or GED, completion of Towne Park’s Wheelchair Safety Training course, one to three months of related experience and/or training, and the ability to communicate in standard English and perform basic calculations.

Requirements

• High school diploma or general education degree (GED).
• Must complete the Wheelchair Safety Training course provided by Towne Park.
• One to three months of related experience and/or training.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to present information effectively in one-on-one and small-group situations to guests, clients, and other employees.
• Ability to add and subtract three-digit numbers and multiply and divide with 10s and 100s, including performing these operations using units of American money.
• Ability to understand 24-hour and military time systems.
• Ability to understand rates applicable to time passed.

Responsibilities

• Promptly deliver guest amenities and other requested items to guest rooms in an attentive, efficient, and courteous manner.
• Restock supplies in designated areas.
• Assist the Bell Captain with desk operations and support the efficiency of the bell team.
• Provide occasional luggage assistance, following tagging and handling procedures to transport guest belongings safely.
• Maintain cribs, rollaway beds, and other equipment in safe and working condition.
• Monitor and maintain cleanliness and order in the guest-services area.
• Deliver messages, items, and guest amenities as requested.
• Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; acknowledge guests during interactions.
• Use proper Towne Park phone etiquette and communicate clearly with supervisors and team members.
• Complete tasks promptly as instructed by the Account Manager.

Benefits

• Eligible associates may receive a $750 bonus payout after the season if they meet all qualifications.
• Accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits are available to eligible employees; seasonal and temporary roles are not eligible for these benefits.
• Eligible employees may enroll in the company’s 401k retirement savings plan; seasonal and temporary roles are not eligible for this benefit.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED