Seasonal Bell Attendant - Gaylord Texan Resort

Towne Park • Grapevine, TX

8d • $7 - $22 • Onsite

About The Position

The Bell Attendant provides attentive, friendly, and efficient hospitality services to hotel guests, including handling luggage delivery and pickup during arrivals and departures. The role involves welcoming and assisting guests, providing information and directions, transporting guests and luggage safely, and keeping the guest services area clean and orderly. This is a seasonal position at Gaylord Texan Resort. Hourly pay is $7.25 plus daily cash tips, with estimated total earnings of $15–$22 per hour including tips. Eligible hourly associates may receive a $750 bonus payout after the season if they meet all qualifications. Seasonal and temporary roles are not eligible for the benefits listed in the posting.

Requirements

• High school diploma or GED.
• One to three months of related experience and/or training.
• Must complete the Wheelchair Safety Training course provided by Towne Park.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English.
• Ability to read and comprehend simple instructions, short correspondence, and memos, and to write simple correspondence.
• Ability to present information effectively in one-on-one and small-group situations to guests, clients, and other employees.
• Ability to add and subtract three-digit numbers and multiply and divide with tens and hundreds, including using American currency.
• Ability to understand 24-hour and military time systems.
• Ability to understand rates applicable to elapsed time.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients.
• Acknowledge and greet guests within five feet, use guest last names, offer the salutation of the day, and welcome guests to the location.
• Use proper Towne Park phone etiquette.
• Remain in designated areas when not completing other tasks.
• Conduct thorough room presentations and assist guests with room changes when needed.
• Maintain in-depth knowledge of hotel rooms, meeting facilities, and public areas.
• Open vehicle and hotel doors for guests.
• Assist with directions, taxis, reservations, and other guest inquiries; provide information about the hotel, meeting rooms, amenities, and local attractions.
• Arrange transportation to off-site locations using only approved taxi or transport services.
• Correctly tag individual bags stored in the bell storage area and ensure guests and luggage are transported safely to and from assigned destinations.
• Monitor and maintain cleanliness and order in the guest services area.
• Deliver messages, items, and guest amenities as requested.
• Complete tasks in a timely manner as instructed by the Account Manager.

Benefits

• Eligible hourly associates may receive a $750 bonus payout after the season if they meet all qualifications.
• Employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits, subject to eligibility; seasonal and temporary roles are not eligible.
• Employees may enroll in the company’s 401k retirement savings plan, subject to eligibility; seasonal and temporary roles are not eligible.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED