Seasonal Traffic Controller - Gaylord Palms Resort

Towne Park•Kissimmee, FL

About The Position

The Traffic Controller directs vehicular traffic in designated areas while providing exceptional hospitality service. The role may include issuing valet parking tickets according to mystery-shop standards, following the site management team’s parking policies and procedures, parking and retrieving guest vehicles safely and promptly, and assisting guests with luggage during arrival and departure where applicable. The position also supports marketing efforts, helps guests with directions and inquiries, protects guest confidentiality, and performs other assigned duties. The work schedule is seasonal. Most work is performed outdoors for extended periods, potentially for the entire shift, in extreme heat or cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED; alternatively, equivalent combination of education and experience if the candidate does not have a high school diploma or GED.
Must be at least 18 years of age.
One to three months of related experience and/or training, or the stated equivalent combination of education and experience.
Knowledge of traffic and valet procedures.
Ability to read and write standard English and understand simple instructions, short correspondence, and memos.
Ability to write simple correspondence and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic, including operations with three-digit numbers and calculations involving American money, weight, volume, and distance.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to drive a manual-transmission vehicle and perform parallel parking.

Nice To Haves

Customer service experience.
Register or computer experience.

Responsibilities

Direct vehicular traffic while providing attentive, friendly service to guests.
Assist the marketing department with marketing efforts targeted to existing clients.
Maintain a pleasant, friendly, and professional demeanor with guests, location staff, and coworkers.
Acknowledge and greet guests promptly; use guests’ last names when appropriate, the salutation of the day, and proper phone etiquette.
Maintain accuracy and composure under pressure and welcome guests to the location.
Assist guests with directions and other inquiries, and provide information about the surrounding area and attractions.
Stand while serving guests and protect guest confidentiality in accordance with HIPAA requirements.
Collect data in accordance with parking operations, if applicable.
Obtain information about daily events and applicable rates.
Maintain claim checks and guest folio archives.
Run at top speed when parking and retrieving vehicles, and drive slowly and cautiously.
Issue valet parking tickets as directed and follow mystery-shop standards for each arrival.
Follow site management parking policies and procedures; park and retrieve guest vehicles safely and promptly when required.
Assist guests with luggage, including delivery and pickup during arrival and departure where applicable.
Perform other duties as assigned.