Seasonal Bell Attendant [Non-Driving] - Gaylord Palms Resort
About The Position
The Bell Attendant provides attentive, friendly, and efficient hospitality services to hotel guests, including delivering and picking up luggage during arrivals and departures. The role involves welcoming guests, conducting room presentations, assisting with room changes, answering questions, and providing information about the hotel and nearby attractions. The attendant also tags and stores luggage, helps ensure guests and luggage reach their destinations safely, keeps the guest-services area clean and orderly, and delivers messages, items, and amenities as requested. The position is seasonal, and weekend work is required.
Requirements
- High school diploma or GED.
- Complete the Wheelchair Safety Training course provided by Towne Park.
- One to three months of related experience and/or training.
- Knowledge of principles and processes for providing customer and personal services.
- Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
- Ability to present information effectively in one-on-one and small-group situations to guests, clients, and employees.
- Ability to perform basic arithmetic, including operations with three-digit numbers and calculations involving tens and hundreds, and to use American money.
- Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
- Weekend availability is required.
Responsibilities
- Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients.
- Acknowledge and greet guests within five feet, use guests’ last names, welcome them using the salutation of the day, and follow Towne Park phone etiquette.
- Remain in designated areas when not completing other tasks.
- Conduct room presentations and assist guests with room changes when needed.
- Maintain in-depth knowledge of hotel rooms, meeting facilities, and public areas.
- Open vehicle and hotel doors for guests.
- Assist with directions, taxis, reservations, and other inquiries; provide information about the hotel, meeting rooms, amenities, and local attractions.
- Assist guests with transportation to off-site locations using only approved taxi or transport services.
- Correctly tag individual bags for storage in the bell storage area.
- Ensure guests and luggage are transported safely to and from assigned destinations.
- Monitor and maintain cleanliness and order in the guest-services area.
- Deliver messages, items, and guest amenities as requested.
- Complete tasks in a timely manner as instructed by the Account Manager.
Benefits
- Seasonal and temporary roles are not eligible for the listed benefits. The description lists accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and a 401(k) retirement savings plan for eligible employees.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
