Valet Attendant-(Jefferson Einstein)

Towne Park•Philadelphia, PA

About The Position

The Valet Attendant, identified in the job description as a Guest Service Associate, provides attentive, friendly, and efficient hospitality services. The role parks and retrieves guest vehicles safely and promptly, assists with luggage and bell services where applicable, and helps guests with directions, transportation, reservations, facility information, and other requests. The attendant explains parking rates and retrieval procedures, manages vehicle and claim-check information, and collects revenue when needed. The position follows established practices and procedures, with work frequently checked or verified. The hourly base pay is $11 plus tips. The work schedule is open availability and/or 7 a.m.–3 p.m. Employees may be eligible to enroll in accident, critical illness, hospital indemnity, and telemedicine benefits, as well as the company 401(k) plan; eligibility depends on job classification, length of employment, and hours worked. Seasonal and temporary roles are not eligible for the listed benefits. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
Valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English and understand simple instructions, correspondence, and memos.
Ability to write simple correspondence and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic, including calculations with American money.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to perform parallel parking.

Nice To Haves

Ability to operate a manual transmission is highly desirable.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; acknowledge and greet guests within five feet, use guests’ last names, and welcome them using the salutation of the day.
Follow proper phone etiquette and remain in designated areas when not completing tasks.
Park and retrieve vehicles slowly and cautiously.
Assist guests with bell services and luggage storage, open vehicle and hotel doors, and deliver or pick up guest luggage where applicable.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to locations approved by the site.
Explain parking rates and vehicle retrieval procedures to guests upon arrival.
Issue claim checks only after receiving vehicle keys, and collect claim checks before issuing keys.
Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on key tags after parking.
Calculate and collect vehicle revenue when needed.