Valet Attendant-(Jefferson Bucks Hospital)

Towne Park•Langhorne, PA

1d•Onsite

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role includes parking and retrieving guest vehicles safely and promptly, assisting with luggage and bell services as needed, and supporting guests with directions, transportation, reservations, and information about facility amenities and nearby attractions. The associate explains parking rates and retrieval procedures, manages claim checks and vehicle records, and collects parking revenue when needed. The position follows established practices and procedures under specific direction, with work checked frequently. It is scheduled for three days per week, from 8:00 a.m. to 4:30 p.m. Most work is performed outdoors, potentially for the entire shift, in conditions that may include extreme heat or cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
Valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English, comprehend simple instructions and short correspondence, and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to guests, clients, and coworkers.
Ability to perform basic arithmetic, including operations with three-digit numbers and American currency.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to perform parallel parking.

Nice To Haves

Ability to operate a manual transmission.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests promptly and use their last names during interactions.
Welcome guests using the salutation of the day, follow proper phone etiquette, and remain in designated areas when not completing other tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to locations approved by the facility.
Explain parking rates and vehicle retrieval procedures to guests upon arrival.
Issue claim checks after receiving vehicle keys, collect claim checks before returning keys, and accurately maintain vehicle and ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts.
Complete the vehicle location information on key tags after parking vehicles and calculate and collect revenue when needed.