Valet attendant-(York Hospital)

Towne Park • York, PA

5d • Onsite

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role involves parking and retrieving guest vehicles safely and promptly, assisting with luggage and bell services as needed, and helping guests during arrival and departure. Associates also provide directions and information, deliver requested items, explain parking procedures and rates, and maintain accurate vehicle and claim-check records.

The position is based at York Hospital. Work schedules may include 5:00 a.m.–1:00 p.m., 1:00 p.m.–9:00 p.m., and/or 3:00 p.m.–11:30 p.m. The work is primarily outdoors for extended periods, potentially for the entire shift, and may involve exposure to extreme heat and cold. Travel of up to 5% may be required.

Requirements

• High school diploma or GED.
• Valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
• One month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English; comprehend simple instructions, correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
• Ability to add, subtract, multiply, and divide using three-digit numbers and perform these operations with American money.
• Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
• Ability to perform parallel parking.

Nice To Haves

• Ability to operate a manual transmission is highly desirable.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests and use their last names during interactions.
• Use the salutation of the day, welcome guests, follow proper phone etiquette, and remain in designated areas when not completing tasks.
• Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage; and open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions; deliver requested messages, items, or amenities; and shuttle guests to approved destinations.
• Explain parking rates and vehicle retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before issuing keys.
• Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record vehicle locations on key tags after parking.
• Calculate and collect vehicle revenue when needed.

Benefits

• Eligibility to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits, subject to eligibility requirements and plan terms.
• Eligibility to enroll in the company’s 401(k) retirement savings plan, subject to eligibility requirements and plan terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED