Valet Attendant

Sage Hospitality Group • New Orleans, LA

20d • Onsite

About The Position

The Valet Attendant provides valet services to hotel guests under general supervision, promptly and courteously responding to requests to support guest satisfaction and comfort. The role also assists the Doorman with greeting arrivals and departures, helping guests with luggage, and escorting guests into the lobby for registration. The position requires safe handling and parking of guest vehicles, clear communication about valet procedures and fees, and helpful information about the hotel and local area. Professionalism and courtesy are expected when interacting with guests, associates, and vendors.

Requirements

• High school diploma or equivalent.
• General knowledge of basic customer service skills.
• Fluency in oral and written English.
• Knowledge of local establishments, businesses, and the surrounding community.
• Ability to drive automatic and manual vehicles.
• Valid driver’s license.
• Driving record that meets the needs of the insurance carrier.

Responsibilities

• Meet and greet guests arriving at the hotel in all forms of transportation.
• Assist guests with retrieving luggage from vehicles.
• Note existing vehicle damage on the appropriate space on key tags.
• Assist the Doorman in escorting guests and luggage into the lobby for registration.
• Explain valet parking procedures and fees.
• Direct guests to the registration area for check-in.
• Park vehicles securely and record the location, guest name, license plate number, and vehicle type on the key tag.
• Drive vehicles safely and efficiently.
• Provide general directions and information.
• Respond to guest questions, issues, and problems concerning transportation, hotel services, local events, points of interest, and activities.
• Professionally greet guests within five feet when in public areas of the hotel.
• Perform other duties as assigned, requested, or deemed necessary by management.

Benefits

• Eligible to participate in the Company’s 401(k) program with employer matching.
• Discounted room rates for Marriott and Sage properties.
• Employee Assistance Program.
• Discounts on hotels, restaurants, and other offerings.
• Eligible to participate in the Employee Referral Bonus Program, with up to $1,000 per referral.
• Fun and exciting work environment.
• Negotiated corporate discounts on home insurance, movie tickets, flowers, and more.
• Community-oriented workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED