Valet Attendant – Le Meridien

Towne Park • Denver, CO

5d • Onsite

About The Position

The Valet Attendant (Guest Service Associate) provides attentive, friendly, and efficient hospitality services to guests. The role parks and retrieves guest vehicles safely and promptly and assists with luggage, including delivery and pickup during guest arrival and departure where applicable. The position also supports guests with directions, transportation, reservations, facility information, and other requests.

This is a guest-facing role requiring courteous and professional interactions, careful vehicle handling, accurate parking and claim documentation, and the ability to explain parking rates and retrieval procedures. The work is primarily outdoors, with exposure to heat and cold, and may require travel up to 5%.

Requirements

• High school diploma or GED.
• Valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
• One month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English, understand simple instructions and correspondence, and write simple correspondence.
• Ability to present information effectively in one-on-one and small-group situations.
• Ability to perform basic arithmetic with three-digit numbers and to use American currency; understand 24-hour and military time and rates based on elapsed time.
• Ability to perform parallel parking.
• Ability to meet the role’s physical demands, including extended sitting or standing, walking, stairs, and lifting or exerting force as described in the posting.

Nice To Haves

• Ability to operate a manual transmission is highly desirable.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; acknowledge and greet guests promptly and use guest last names during interactions.
• Welcome guests using the appropriate salutation, follow Towne Park phone etiquette, and remain in designated areas when not completing tasks.
• Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage, and open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
• Deliver requested messages, items, and guest amenities, and shuttle guests to approved destinations.
• Explain parking rates and vehicle retrieval procedures; issue and collect claim checks according to procedure and receive vehicle keys before issuing claim checks.
• Accurately complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim check receipts; record the vehicle location on key tags after parking.
• Calculate and collect vehicle revenue when needed.

Benefits

• Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and the company 401(k) retirement savings plan. Eligibility depends on job classification, length of employment, and hours worked; seasonal and temporary roles are not eligible.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED