Valet Attendant

Hotel Equities Group, LLC•Harrisburg, SD

49d•Onsite

About The Position

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Valet Attendant for the Hilton Harrisburg in Harrisburg, PA. This is a tipped position, offering the opportunity to earn additional income through excellent customer service. The Valet Attendant serves as the first and last point of contact for guests, ensuring they feel "Cared for, Valued, and Respected." The role involves greeting guests, handling luggage, parking vehicles, delivering packages, and maintaining the cleanliness of common areas, all while creating an excellent first impression.

Requirements

Ability to effectively communicate verbally in English.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
Ability to read English language sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
Excellent verbal communication skills.
Ability to work both as part of a team and independently.
Ability to stand or sit for extended periods of time and multitask while remaining calm under pressure.
Commitment to providing excellent service to every guest, regardless of the situation.
Availability across both 1st and 2nd shifts, including weekends.
High School Diploma or equivalent preferred.
Guest service / guest-facing customer service experience is preferred.
Valid Driver's License required.

Nice To Haves

Additional language skills preferred.

Responsibilities

Greet every guest with a smile and provide excellent customer service.
Maintain a strong presence in the lobby, front door, and main entryways.
Assist guests with information about the property, amenities, local directions, and recommendations.
Handle guest luggage and bring it to their rooms, pointing out amenities and room offerings.
Park and retrieve guest vehicles. Properly mark valet tickets.
Provide water delivery service.
Arrange transportation, assist guests into cars, and call taxis when needed.
Provide support in various guest inquiries and assist Valet Attendants as needed.
Maintain the cleanliness and presentation of the hotel's common areas.
Perform additional duties as requested by management.
Assist hotel driver with shuttle service.
Maintain a neat, clean, and well-groomed appearance.
Project a hospitable service atmosphere at all times.