Valet Attendant

San Manuel Casinos • Highland, CA

26d • Onsite

About The Position

Under the direction of the Supervisor, Transportation, the Valet Attendant provides best-in-class front door vehicle and luggage service to guests entering and exiting Yaamava Resort & Casino. Ensures all guests’ arrival and departure valet experiences are memorable, unique, and in alignment with brand standards/expectations – requiring a high level of professionalism, anticipatory service, and enthusiasm focusing on guest comfort. Contributes to the mission and vision by creating a positive and productive working environment. Maintains a positive attitude and public image while delivering authentic greetings, and cordial farewells, centered on a sense of personal service.

Requirements

• High School Diploma or GED
• Minimum three (3) years of driving experience
• Ability to operate both a manual and an automatic transmission
• Valid driver’s license with an acceptable driving record as determined by the insurance carrier is required.
• Mobility sufficient to enter/exit a wide range of vehicle types safely and efficiently – including, but not limited to smaller sports vehicles with tight entry points as well as lifted vehicles requiring a higher-than-normal entry point.
• Stamina to stand for extended periods of time while remaining vibrant and friendly.
• Strength sufficient to exert up to 50 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
• Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
• Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
• Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone.
• Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
• Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
• Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.

Nice To Haves

• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.
• Valid California Commercial Driver’s License, Commercial Class C or higher, with a passenger endorsement preferred.
• The employee may be exposed to fumes or airborne particles including secondhand smoke.

Responsibilities

• Provides professional and courteous service to each and every guest while always maintaining a sense of urgency. Exceeds guest expectations through positive interactive skills.
• Greets all arriving and guests in a timely, professional, friendly, and efficient manner while opening doors, and providing information and directions as needed.
• Handles all accommodating special requests whenever possible; assists guests in all inquiries in connection with resort and casino services, hours of operations, key resort and casino personnel, and in-house events.
• Parks and retrieves guest vehicles in a safe and efficient manner while adhering to established safety protocols in accordance to all state laws. Properly secures all guest keys and vehicles according to department policy.
• Follows up with guests to ensure their requests or concerns have been resolved to their satisfaction.
• Documents and reports all vehicle incidents like damages, accidents, thefts, missing articles, etc.
• Performs other duties as assigned to support the efficient operation of the department

Benefits

• Reasonable accommodation will be made in compliance with all applicable law.
• As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED