Valet Attendant

LAZ Parking Georgia•Durham, NC

87d•Onsite

About The Position

LAZ Healthcare Services is seeking Valets in Durham, NC, for immediate hire. We have both part-time and full-time positions available with multiple shifts, including mornings, evenings, and overnight. The pay rate is $16/hr plus cash tips. We also offer a new employee referral program with bonuses for both the referrer and the referred employee. LAZ Parking is a leading parking company with a "PEOPLE FIRST" philosophy, focused on creating opportunities for employees and value for clients. The Valet/Cashier - healthcare services role involves greeting, engaging, and interacting with customers, handling cash, making correct change, and monitoring transactions for traffic entering and exiting the facility. Cultural expectations include providing exceptional customer service, following CARE behaviors (Compassionate, Attentive, Resourceful, Efficient), displaying warmth and compassion, being dynamic, dependable, good under pressure, proficient in basic math, professional in communication, a team player, capable of working unsupervised, and able to handle challenging and emotionally charged situations.

Requirements

Must have a Valid DL for 2 years or more
Strong customer service experience.
Cash handling experience is required.
This location requires FLU vaccination prior to hiring date.
Ability to drive a manual shift vehicle.
Ability to communicate professional and effectively.
Ability to speak, read, and comprehend the English language.
Ability to demonstrate the knowledge and skills necessary to provide a safe environment and demonstrate a high level of compassionate customer service.
Ability to communicate observed changes in behavior/activity to the registered hospital personnel.
Ability to handle challenging and at times, emotionally charged situations.
Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).
Demonstrates a sense of urgency and timeliness.

Nice To Haves

Parking industry experience is preferred but not required.
High school graduate or equivalent preferred but not required.

Responsibilities

Meet and greet each customer with courtesy and great customer service.
Park and retrieve cars carefully, efficiently, and in a timely manner.
Greet all customers by name, take care of their needs, and develop a rapport with each person driving up to your stand.
Collect parking fees and provide correct change.
Understand and handle different types of parkers (tenants, visitors, employees, administration).
Help direct traffic to keep the flow of cars clean and organized.
Understand the surroundings and building area in order to answer questions.
Complete the daily report.
Assist in staffing the exit or entry booth during peak collection hours to facilitate exit/entry should problems occur.
Communicate with management, supervisors, and traffic directors.
Answer customer service questions concerning parking and general customer inquiries in a courteous, professional, and effective manner, referring questions to the supervisor when applicable.
Determine traffic flow in times of equipment failure or during periods of construction.
Demonstrate a sense of urgency and timeliness.
Demonstrate the ability to seek improvement.
Field additional duties if they are assigned.

Benefits

Pay Rate: $16/hr PLUS CASH TIPS
NEW EMPLOYEE REFERRAL PROGRAM $50 for EACH person you refer (after the person starts their official first day of work). An additional $150 after the person you referred has been with us for 90 days.
Growth Opportunities
Paid training
Free company uniform
Pay Cards
FREE PARKING during working shifts
Health Coaching & Resources
Employee Assistance Program (EAP)
Smoking Cessation Program
401k (Additional Full-Time Benefits)
Medical (Additional Full-Time Benefits)
Dental (Additional Full-Time Benefits)
Vision (Additional Full-Time Benefits)
Paid time off (Additional Full-Time Benefits)
Short Term & Long Term Disability (Additional Full-Time Benefits)