Valet Attendant - Embassy Suites Nashville Downtown

Towne Park • Nashville, TN

1d

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role parks and retrieves guest vehicles safely and promptly and assists with luggage and bell services during arrivals and departures when applicable. The position also helps guests with directions, transportation, reservations, facility information, and other requests. The hourly base pay range is $9–$10 plus daily tips. The posting also advertises starting pay of $15–$25 potential with cash tips daily. Overnight shifts receive bonus pay. Work schedules may include weekdays, weekends, holidays, and all shifts. Travel of up to 5% may be required.

Requirements

• High school diploma or GED.
• Valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
• One month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence and present information effectively in one-on-one and small-group situations.
• Ability to perform basic arithmetic with three-digit numbers and American money, understand 24-hour and military time, and understand rates based on elapsed time.
• Ability to perform parallel parking.
• Ability to meet the listed physical demands, including extended periods sitting or standing and lifting or exerting force as described.

Nice To Haves

• Ability to operate a manual-transmission vehicle is highly desirable.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests within five feet and use guest last names.
• Use the salutation of the day, welcome guests, follow Towne Park phone etiquette, and remain in designated areas when not completing tasks.
• Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage; open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
• Deliver messages, items, and guest amenities as requested, and shuttle guests to approved destinations.
• Explain parking rates and vehicle retrieval procedures; issue and collect claim checks according to procedure.
• Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record vehicle locations on key tags.
• Calculate and collect vehicle revenue when needed.

Benefits

• Medical benefits for all employees, as advertised in the posting.
• Accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits, subject to eligibility requirements and plan terms.
• 401(k) retirement savings plan, subject to eligibility requirements and plan terms.
• Overnight shifts receive bonus pay.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED