Bell Attendants - Embassy Suites, Nashville

Towne Park•Nashville, TN

17h•Onsite

About The Position

The Bell Attendant provides attentive, friendly, and efficient hospitality services to hotel guests. The role assists guests with luggage, including delivery and pickup during arrivals and departures, and supports guests with directions, transportation, reservations, hotel information, and other inquiries. The position follows established procedures and specific directions, with work frequently checked or verified. Most work is performed outdoors for extended periods, potentially for the entire shift, in conditions that may include extreme heat or cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
Valid driver’s license for the state where applying, or within a commutable distance from that state, as applicable.
Must complete the Wheelchair Safety Training course provided by Towne Park.
One to three months of related experience and/or training.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to guests, clients, and employees.
Ability to perform basic arithmetic with three-digit numbers, multiply and divide with 10s and 100s, and perform calculations using American currency.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to meet physical demands that may include extended sitting or standing, running, walking, handling objects or controls, reaching, climbing stairs, balancing, stooping, kneeling, crouching, crawling, and lifting or exerting up to 100 pounds occasionally, 50 pounds frequently, or 20 pounds constantly.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests promptly, use their last names, welcome them with the salutation of the day, and follow proper phone etiquette.
Wait in designated areas when not completing other tasks, provide thorough room presentations, assist with room changes, and maintain detailed knowledge of hotel rooms, meeting facilities, and public areas.
Open vehicle and hotel doors for guests; assist with directions, taxis, reservations, and other inquiries; provide information about the hotel, meeting rooms, amenities, and local attractions.
Arrange guest transportation to off-site locations using only approved taxi or transport services.
Tag bags correctly for storage and ensure guests and luggage are transported safely to and from assigned destinations.
Monitor and maintain cleanliness and order in the guest services area.
Deliver messages, items, and guest amenities as requested.
Complete assigned tasks in a timely manner as instructed by the Account Manager.