Hotel Valet Driver - Embassy Suites, Nashville

Towne Park • Nashville, TN

17h • $16 - $18

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role parks and retrieves guest vehicles promptly and safely and assists with luggage during arrival and departure when applicable. The associate also helps guests with questions, directions, transportation, reservations, and information about hotel amenities and local attractions.

The position explains parking rates and retrieval procedures, manages vehicle keys and claim checks, records vehicle and ticket information, and calculates and collects parking revenue when needed. Work follows established practices and procedures, with frequent oversight. Most work is performed outdoors, sometimes for the full shift, and employees may be exposed to extreme heat and cold. Travel of up to 5% may be required.

Requirements

• High school diploma or GED.
• Valid driver’s license for the state where applying, or within a commutable distance from that state, as applicable.
• One month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group settings.
• Ability to add and subtract three-digit numbers, multiply and divide with tens and hundreds, and perform these operations using American currency.
• Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
• Ability to perform parallel parking.
• Ability to meet the described physical demands, including extended periods sitting or standing, possible running and walking, and lifting or exerting force up to 100 pounds occasionally, 50 pounds frequently, or 20 pounds constantly.

Nice To Haves

• Ability to operate a manual transmission is highly desirable.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; acknowledge and greet guests promptly and use guest last names during interactions.
• Welcome guests using the appropriate salutation, follow Towne Park phone etiquette, and remain in designated areas when not completing other tasks.
• Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage; open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions; deliver requested messages, items, or guest amenities; shuttle guests to approved locations.
• Explain parking rates and vehicle retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
• Complete and maintain ticket and vehicle records, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on key tags after parking.
• Calculate and collect vehicle parking revenue when needed.

Benefits

• Medical benefits for full-time and part-time employees.
• Eligibility to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits, subject to eligibility requirements and plan terms.
• Eligibility to enroll in the company’s 401(k) retirement savings plan, subject to eligibility requirements and plan terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED