Shuttle Driver/Front Desk Agent Embassy Suites

Blue Sky Hospitality Solutions • Ontario, CA

2d • Onsite

About The Position

This full-time, on-site role in Ontario, California combines front desk operations with guest transportation. The team member greets guests, manages check-in and check-out, answers questions, and resolves concerns professionally and promptly. The role also coordinates reservations, handles payments, and maintains accurate guest records in the property management system.

As a shuttle driver, the team member safely operates hotel vehicles to transport guests to and from designated locations, assists with luggage, and provides a friendly, efficient transportation experience. The position collaborates with other hotel departments to support the guest journey from arrival through departure.

Embassy Suites by Hilton is an all-suites hotel brand focused on anticipating travelers’ needs. Its offerings include spacious two-room suites, complimentary cooked-to-order breakfast, and an evening reception with drinks and snacks. The brand has more than 260 locations across the United States, Latin America, the Caribbean, and the Middle East, and is committed to positive experiences for guests, team members, and communities.

Requirements

• Proficiency in front office and receptionist duties, including check-in and check-out processes.
• Strong customer service skills focused on hospitality and guest satisfaction.
• Effective verbal and written communication skills for interacting with guests and team members.
• Valid driver’s license and a clean driving record.
• Ability to safely operate hotel vehicles.
• Ability to work flexible schedules, including evenings, weekends, and holidays as needed.
• Ability to stand for extended periods, lift luggage, and move safely in and around vehicles and hotel premises.

Nice To Haves

• Basic computer skills and experience with hotel or reservation systems are preferred.
• Previous experience in a hotel front office, customer service, or related hospitality role is beneficial.

Responsibilities

• Greet guests and manage check-in and check-out processes.
• Answer guest questions and resolve concerns in a timely, professional manner.
• Coordinate reservations, handle payments, and maintain accurate guest records in the property management system.
• Safely operate hotel vehicles to transport guests to and from designated locations.
• Assist guests with luggage and provide friendly, efficient transportation.
• Collaborate with other hotel departments to support a smooth guest experience from arrival to departure.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed