Front Desk Agent/Shuttle Driver

DRIFTWOOD HOSPITALITY MANAGEMENT•Durham, NC

4d•$17 - $0•Onsite

About The Position

The Front Desk Agent/Shuttle Driver greets and registers guests, provides prompt and courteous service, and closes guest accounts at checkout. The role is responsible for helping ensure guests have an exceptional stay in accordance with the hotel’s quality standards. It also requires driving a 15-passenger shuttle, with a valid driver’s license and clean driving record required. The hotel operates 24 hours a day, seven days a week, so shift days, start times, and weekly hours may vary according to operational needs. The position involves continual standing and movement throughout front-office areas, along with maintaining a neat, clean, and well-groomed appearance and following company, safety, and security procedures.

Requirements

Valid driver’s license and clean driving record.
Ability to drive a 15-passenger shuttle.
Education and experience equivalent to high school graduation, or another combination of education, training, or experience that provides the required knowledge, skills, and abilities.
Ability to perform moderately complex mathematical calculations accurately and use a calculator.
Ability to work effectively with internal and external customers, using patience, tact, and diplomacy to gather accurate information and help resolve conflicts.
Ability to read, listen, and communicate effectively in English, verbally and in writing.
Ability to access and accurately enter information in a moderately complex computer system.
Hearing and visual ability to observe and detect signs of emergency situations.
Ability to stand and move throughout the front office and continuously perform essential job functions; stand for 95% of the shift.
Ability to lift up to 25 pounds and occasionally twist, bend, stoop, and reach.
Ability to frequently talk, hear, see, and smile.

Nice To Haves

High school diploma preferred.
Prior hospitality experience preferred, but not required.

Responsibilities

Greet guests promptly and warmly, listen to their requests, and provide accurate information about hotel services, outlet hours, and local attractions.
Complete guest registration using the computer system, confirm guest and rate information, select appropriate rooms, and code electronic keys, certificates, and coupons as needed.
Verify and authorize credit cards; handle cash, make change, balance the assigned house bank, and accept and record vouchers, travelers’ checks, and other payment forms.
Post charges to guest rooms and house accounts using the computer system.
Answer telephone calls courteously, input messages, retrieve messages, and communicate them to guests.
Retrieve mail, small packages, and facsimiles for guests upon request.
Close guest accounts at checkout and ensure guest satisfaction.
Research and address guest dissatisfaction and complaints, including issues involving room location, credit, pricing, or heating and air conditioning; refer matters to a supervisor when appropriate.
Remain calm and alert during emergencies and periods of heavy hotel activity, and use judgment and discretion to plan and carry out necessary steps.
Keep corridors and service areas neat.
Follow company policies and safety and security procedures, know fire-prevention and emergency procedures, use protective equipment, report unsafe conditions, and report accidents, injuries, near misses, and property damage or loss.
Maintain a neat, clean, and well-groomed appearance.
Assist other Front Desk Personnel as needed and perform related duties requested by a supervisor or manager.
Drive a 15-passenger shuttle.