Front Desk Agent

Lodging Dynamics • Anaheim, CA

7d

About The Position

The Front Desk Agent welcomes and assists hotel guests, manages reservations and check-in/check-out activities, and helps provide a positive guest experience. The role includes registering and assigning rooms to guests, preparing for group check-ins, check-outs, and VIP arrivals, and using upselling techniques to maximize room rates. The agent handles guest records and other confidential information with integrity, answers and routes calls, and accurately takes messages. They respond promptly and courteously to guest requests and complaints, resolve minor issues, follow up on guest satisfaction, and inform a supervisor about major problems or disturbances.

New team members learn about the hotel and its amenities, then assist the front desk team and contribute to the overall guest experience. Employment is contingent on successful completion of a background check conducted in accordance with applicable law.

Requirements

• High school diploma, or 1–3 months of related experience, or an equivalent combination of education and experience.
• Good understanding of hospitality industry procedures and practices.
• Excellent written and verbal communication skills.
• Strong organizational and time-management skills.
• Ability to provide exceptional customer service.
• Good leadership and training abilities.

Responsibilities

• Book guest reservations and/or coordinate with the reservation center.
• Register guests promptly and courteously, using upselling techniques to maximize room rates.
• Prepare for group check-ins, check-outs, and VIP arrivals.
• Greet, register, and assign rooms to guests.
• Handle confidential information, including guest records, with integrity.
• Answer and route calls as appropriate and take accurate guest messages.
• Resolve minor guest complaints to the customer's satisfaction and inform a supervisor of major problems, complaints, disturbances, or unhappy guests.
• Respond promptly and in a friendly manner to guest requests or complaints, take appropriate action, and follow up to ensure guest satisfaction.
• Learn about the hotel and its amenities and assist the front desk team.

Benefits

• Travel discounts at hotel partners and franchises.
• Paid time off.
• Participation in the company's Wellness program.
• Health, dental, and vision benefits.
• 401(k).
• Other supplemental benefits.
• People-first culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED