Banquet Server - Embassy Suites Downtown GR

Suburban Inns • Grand Rapids, MI

2d

About The Position

The Banquet Server assists with service, setup, and cleanup for banquet functions while working to meet and exceed guest expectations. This fast-paced role involves frequent guest interaction and requires compliance with local health department standards, Suburban Inns’ Core Values, and brand standards. The server helps ensure guests are satisfied by providing timely, accurate service and responding to event needs. The schedule varies according to business demands and may include day, evening, night, holiday, and weekend assignments. The position is part-time/on-call and may be used as a paid internship.

Requirements

• Ability to interpret or extract information and/or perform arithmetic functions; may require typing, record keeping, or word processing.
• Good communication skills.
• TIPS or ServSafe certification required.
• Ability to carry large and heavy trays continuously throughout a shift.
• Availability for a schedule that varies and may include days, evenings, nights, holidays, and weekends; some weekend availability is required.
• Wear close-toed, non-slip shoes; these are the Team Member’s responsibility.
• Keep hair well-groomed and cover or conceal tattoos deemed offensive under the stated workplace policy.

Responsibilities

• Report to work in a professional, neat, clean uniform.
• Greet guests in a friendly, positive manner and make personal connections to help them feel welcome and valued.
• Anticipate and meet guest needs and expectations, seeking to exceed them.
• Maintain knowledge of event menu items and contents, table settings, service ware, and preparation, plating, and garnishing methods.
• Communicate guest requests, including allergies and special meals, to the supervisor.
• Track entrée selections at multiple-choice meal events and ensure the correct number of meals and plates are delivered to the correct guests.
• Deliver food appropriately, accurately, and promptly, including special meals.
• Understand and perform different banquet service types, including buffet, plated, reception, passed-food, and break service.
• Follow local and state food safety and sanitation rules, and report concerns to the supervisor.
• Verify that guests ordering alcoholic beverages are over 21 and do not serve intoxicated patrons, following TIPS/ServSafe guidelines.
• Set up, serve, maintain, and break down banquet rooms before, during, and after events.
• Assist other function-service areas, such as the kitchen or banquet bar, as needed.
• Carry large and heavy trays continuously throughout a shift.
• Report needed repairs or unsafe conditions to the supervisor.
• Assist guests with setup, service changes, and basic audiovisual needs.
• Keep banquet areas clean, neat, and supplied using clean-as-you-go techniques.
• Maintain security of equipment, keys, and supplies issued each day.
• Maintain regular and recurrent attendance.
• Perform other duties as requested by management and additional or different responsibilities as business needs change.

Benefits

• Hotel and restaurant discounts.
• Earned paid time off for all Team Members.
• Health, vision, dental, and life insurance for full-time Team Members.
• Flexible schedules.
• Holiday pay.
• Eight hours of paid volunteer time per year.
• Advancement and professional growth opportunities.
• Fully paid maternity, paternity, or adoption leave for those who qualify for FMLA.
• Employee Assistance Program through Pine Rest, including three free counseling visits, an online library, and access to legal, financial, and elder-care consultations.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed