Food & Beverage Supervisor - Embassy Suites Denver Downtown

Sage Hospitality Group•Denver, CO

6h•Onsite

About The Position

The Food & Beverage Supervisor assists the Restaurant Manager in all phases of restaurant operations and is responsible for complete restaurant operations when the manager is absent. The role supervises restaurant associates and guest service, ensures service standards and operating procedures are followed, and supports day-to-day restaurant setup, staffing coverage, and communication. The position is based at the Embassy Suites by Hilton Denver Downtown and Convention Center.

Requirements

High school education or equivalent.
One to two full years of employment in a related position with this company or another organization.
Advanced knowledge of food-service principles and practices, including experiential knowledge needed to manage people and complex problems and to support food and beverage management.
Excellent oral communication skills for communicating with guests and associates, issuing instructions, and communicating policies.
Excellent comprehension for assisting with guest and associate matters and interpreting instructions from superiors.
Excellent vision for seating guests, expediting food, cleaning equipment, and reading floor plans, charts, and schedules.
Ability to lift, push, pull, and carry tables, chairs, trays, plates, and chafing dishes weighing 20–40 pounds on a daily basis.
Ability to bend to pick up dropped items and assist in serving food or obtaining supplies.
Ability to cover all outlet areas while supervising for 95% of the shift and to stand continuously while assisting at the hostess station.
Ability to work in an indoor environment for 95% of the workday; temperatures can exceed 100 degrees when working at a location with outdoor dining or assisting in the kitchen.

Responsibilities

Monitor servers, runners, and other restaurant associates to ensure adherence to service standards and SOPs, including uniform, footwear, name tag, and appearance standards.
Supervise guest service and respond to guests’ signals when they need assistance.
Assist the manager in establishing and monitoring completion of side-work duties.
Maintain the bank according to SOP, keeping it balanced and secure.
Read daily communication sheets from the previous shift and prepare one for the following shift.
Check personnel call-offs and review the floor plan to ensure coverage.
Check restaurant cleanliness and setup, including service stands, aisle areas, and table cleanliness and setup.
Communicate daily with the Restaurant Manager about special events, house counts, and related matters.
Assist restaurant managers in conducting menu classes and taste panels.
Assume responsibility for complete restaurant operations in the manager’s absence.