Bell Attendants - Embassy Suites, Nashville

Towne Park•Nashville, TN

About The Position

The Bell Attendant provides attentive, friendly, and efficient hospitality services to hotel guests. The role includes helping guests with luggage during arrival and departure, transporting guests and luggage to assigned destinations, assisting with directions and inquiries, and sharing information about the hotel and nearby attractions. The Bell Attendant also maintains guest-service areas and completes other tasks as directed by the Account Manager. The role is routine and follows established practices, procedures, and specific operational directions. Work is primarily outdoors for extended periods, potentially for the entire shift, in conditions that may include extreme heat and cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
One to three months of related experience and/or training.
Valid driver's license for the state of application, or within a commutable distance from that state, as applicable.
Must complete the Wheelchair Safety Training course provided by Towne Park.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; write simple correspondence; and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic, including operations with three-digit numbers and multiplication and division with tens and hundreds, using units of American money.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests, use their last names and the appropriate salutation, and follow Towne Park phone etiquette.
Remain in designated areas when not completing other tasks, conduct room presentations, assist with room changes, and maintain knowledge of hotel rooms, meeting facilities, and public areas.
Open vehicle and hotel doors for guests; assist with directions, taxis, reservations, and other inquiries; provide information about the hotel, meeting rooms, amenities, and local attractions.
Assist guests with transportation to off-site locations using only approved taxi or transport services.
Tag luggage correctly for storage and ensure guests and luggage are safely transported to and from assigned destinations.
Monitor and maintain the cleanliness and order of the guest-services area.
Deliver messages, items, and guest amenities as requested.
Complete assigned tasks in a timely manner as instructed by the Account Manager.