Hotel Valet Driver - Embassy Suites, Nashville

Towne Park•Nashville, TN

1d•Onsite

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role parks and retrieves guest vehicles promptly and safely and assists with luggage, including delivery and pickup during guest arrivals and departures where applicable. The position also supports guests with directions, transportation, reservations, facility information, and other requests. The work is primarily outdoors and may involve extended exposure to extreme heat or cold.

Requirements

High school diploma or GED.
Valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to guests, clients, and coworkers.
Ability to perform basic arithmetic with three-digit numbers and to work with American currency.
Ability to understand 24-hour and military time systems and rates based on elapsed time.
Ability to perform parallel parking.
Ability to talk or hear as required by the role; sit or stand for extended periods and perform physical activities including walking, running, reaching, climbing stairs, balancing, stooping, kneeling, crouching, or crawling.
Ability to exert up to 100 pounds of force occasionally, up to 50 pounds frequently, and up to 20 pounds constantly to move objects.
Travel of up to 5% may be required.

Nice To Haves

Ability to operate a manual transmission is highly desirable.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests promptly and use their last names.
Welcome guests using the appropriate salutation and follow Towne Park phone etiquette; remain in designated areas when not performing other tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage, and open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to locations approved by the property.
Explain parking rates and vehicle retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record vehicle locations on key tags after parking.
Calculate and collect vehicle revenue when needed.