Valet Assistant Manager

Legacy Parking • Birmingham, AL

29m • Onsite

About The Position

Legacy Parking Company is seeking a Valet Assistant Manager to oversee the day-to-day valet operations at a specific facility. This role involves leading the valet team, ensuring consistent guest experiences, and managing operational flow. It is a hands-on leadership position that combines scheduling, coaching, and problem-solving, with time spent both overseeing operations and actively participating in valet services.

Requirements

• Prior experience in valet, parking operations, or hospitality, with some background in scheduling or supervising a team.
• Valid driver's license with a clean driving record.
• Comfortable driving both automatic and manual transmission vehicles.
• Strong communication skills and a calm, professional demeanor under pressure.
• Ability to stand, walk, and drive for extended periods, in all weather conditions.
• Availability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• A genuine commitment to guest service.

Responsibilities

• Oversee daily valet operations, including staffing levels, shift coverage, and workflow during peak and off-peak periods.
• Build and manage the valet team's schedule, handling call-offs, shift swaps, and coverage gaps.
• Supervise, coach, and support valet attendants, reinforcing safety, professionalism, and service standards.
• Serve as the primary point of contact for guest concerns or service issues during your shift, resolving them quickly and professionally.
• Monitor key handling, vehicle intake/retrieval procedures, and claim ticket processes to prevent errors and protect guest vehicles.
• Track and report on operational metrics (ticket volume, staffing needs, incidents) to the Operations Manager.
• Assist with onboarding and training new valet staff.
• Step in on the drive lane as needed to support the team during high-volume periods.
• Help enforce company policies, safety protocols, and Legacy Parking's service standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed